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Marketplace Africa
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Buyer Protection

Refund & Returns Policy

We guarantee trusted trade. If an item fails verification or significantly differs from its listing, you are protected. Our refund resolution timeline is strictly 48 hours from the moment you submit a claim.

1. Submitting a Claim

Submit your refund request via the Customer Support form immediately after an issue arises or an agent flags a failed verification.

2. 48-Hour Resolution

Our dispute resolution team will review the claim, contact the vendor, and finalize the refund decision within 48 hours of your submission.

3. Escalation

If your case is not resolved within the 48-hour timeline, please submit an escalation through the support form. A senior dispute manager will be assigned to advise and resolve it immediately.

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Vendor Agreement

By listing items or services on Marketplace Africa, you agree to:

  • Provide accurate, truthful descriptions and pricing for all listings.
  • Permit verified Marketplace Africa agents to inspect your commodities or service locations when a purchase is initiated.
  • Accept that a standard operational and verification fee is applied to the final price.
  • Resolve buyer disputes fairly and adhere to the platform's refund policies.

Verification Agent Agreement

By applying as a Verification Agent, you agree to:

  • Conduct fair, on-site physical inspections of vendor commodities and locations.
  • Provide truthful, unbiased reports and ratings based purely on your findings.
  • Maintain strict confidentiality regarding buyer and seller details.
  • Act as an independent contractor supporting the integrity of Marketplace Africa.

Buyer Agreement

By proceeding with this purchase, you agree to:

  • Allow Marketplace Africa to securely hold your funds until items are verified by our agents (where applicable).
  • Understand that items are subject to availability and final confirmation by the vendor.
  • Provide accurate delivery details and follow our standard dispute resolution process if issues arise.