Call the Trade Desk
Speak to a marketplace advisor about listings, orders, verification and deliveries.
Contact & Support
We are here to help
Talk to our trade desk by phone, send a WhatsApp message, or email us about listings, orders, verification and delivery. Prefer to write? Use the form below and we will reply within one business day.
WhatsApp Us
Send photos, prices or delivery questions straight to our team on WhatsApp.
Email Support
For orders, refunds and documents. Include your order reference if you have one.
Office Hours
All times shown in East Africa Time (EAT), our registered trading hours.
- Monday – Friday
- 8:00 AM – 6:00 PM (EAT)
- Saturday
- 9:00 AM – 2:00 PM (EAT)
- Sunday & public holidays
- Closed — email and WhatsApp monitored
Need an answer right now?
These pages answer the most common questions about buying, paying and getting your goods verified.
Send us a message
Tell us what you need — a product enquiry, a supplier request, an order question or feedback about the marketplace. Our team reads every message.
- We reply within one business day during office hours.
- Your details are used only to answer your enquiry.
- Urgent order issue? Call or WhatsApp us instead.
Thank you — message received
Our support team will read your enquiry and reply to your email within one business day. For anything urgent, call or WhatsApp us during office hours.
